Hey there, fashion lover! 💖 At Pretty Little Thing Shop, we’re all about making your shopping experience as fabulous as our curated collections—from statement Aviator Jackets and chic Blazer Dresses to everyday essentials like Boyfriend Jeans and Blouses. We know that sometimes, even the most stunning piece might not be the perfect fit, so we’ve designed our shipping and returns process to be smooth, transparent, and stress-free. Your satisfaction is our top priority! 🛍️

🚚 Shipping Information

We ship globally (excluding some remote regions and parts of Asia) to bring the latest trends right to your doorstep.

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods & Delivery Times

We offer two convenient shipping options to suit your needs:

  • Standard Shipping – $12.95
    Shipped via DHL or FedEx. Delivery typically takes 10-15 business days after dispatch.
  • Free Shipping
    Available on orders over $50. Shipped via EMS. Delivery typically takes 15-25 business days after dispatch.
📌Note: Delivery times are estimates and may vary due to customs, holidays, or unforeseen carrier delays. You will receive a tracking number once your order ships!

📦 Returns & Exchanges

We want you to love every purchase! If something isn’t quite right, here’s our hassle-free policy.

✨ The Quick Scoop:

  • You have 15 days from the delivery date to initiate a return or exchange.
  • Most items in new, unworn condition with original tags are welcome back.
  • Refunds are processed within 5-10 business days after we receive your return.

✅ What Can Be Returned/Exchanged?

We happily accept returns or exchanges for most items within 15 days of delivery, provided they are:

  • In new, unworn, and unwashed condition.
  • Have all original tags and labels attached.
  • In the original packaging where possible.
  • Accompanied by your original order confirmation or proof of purchase.

This applies to our wide range of styles, from Asymmetric Dresses and Blazer Two Piece Sets to Bomber Jackets and Black Midi Dresses.

🚫 Non-Returnable Items (FINAL SALE)

To ensure hygiene and safety for our entire fashion community, the following items are FINAL SALE and cannot be returned or exchanged:

  • Bra Accessories & Bras: For intimate hygiene reasons.
  • Bodysuits & Bralet Tops: Due to their close-to-body nature (e.g., Black Bodysuits).
  • Swimwear & Undergarments (any intimate apparel).
  • Personalized or Customized Items.
  • Items damaged due to wear, misuse, or not in original condition.

💡Please try on your Final Sale items (like bras or bodysuits) carefully before removing tags!

🔁 The Step-by-Step Return/Exchange Process

  1. Initiate Your Request
    Within 15 days of receiving your package, email us at [email protected] with your return/exchange request. Use the template below! Include your Order Number and item(s) (e.g., the Camel Coat in size M).
  2. Wait for Our RMA & Instructions
    Our customer service team will email you a Return Merchandise Authorization (RMA) number and detailed instructions within 1-2 business days. Do not send items back without an RMA.
  3. Pack & Ship Your Return
    Securely pack the item(s) in original packaging if possible. Include a copy of your order confirmation or the RMA email inside. Use the provided return label (if applicable) and mail to our returns center. We recommend a trackable service.
  4. Inspection & Processing
    Once we receive and inspect your return (3-5 business days after delivery), we’ll email you. If approved, your refund or exchange is processed immediately!

✉️ Return/Exchange Request Email Template

Copy, paste, and fill in the blanks to send to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Hello PLT Team!
I would like to request a [Return / Exchange] for my recent order.
Order Number: #[Insert Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]
Item(s) for Return/Exchange:
– Item Name: [e.g., Aviator Jacket, Black]
– Size: [e.g., S]
– Color: [e.g., Black]
– Reason: [e.g., Size too small / Style not as expected / etc.]
For Exchanges:
– Desired Exchange Item: [e.g., Blazer Dress, Size M]
– Desired Color: [e.g., Beige]
Please send me the RMA number and return instructions.
Thank you!
[Your Name]

💸 Refunds & Store Credit

Refund Timelines & Methods:

  • Processing Time: Refunds are processed within 5-10 business days after we receive and approve your return.
  • Original Payment Method: Refunds are issued to the original payment method used (Visa, MasterCard, JCB, or PayPal).
  • Bank/Card Processing: Please allow an additional 5-10 business days for the refund to appear on your statement, depending on your bank’s processing times.
  • Store Credit: Prefer a faster option? We can issue store credit (as an e-gift card) for your next haul of Acid Wash Jeans or Bodycon Skirts!

📝 Important Notes

  • Shipping Costs: Original shipping fees are non-refundable, unless the return is due to our error or a defective item.
  • Return Shipping: Customers are responsible for return shipping costs, unless the item is faulty or incorrect. We recommend using a trackable service.
  • Exchanges: Exchanges are subject to product availability. If your desired item (like a specific Blazer Two Piece Set) is out of stock, we will issue a refund or store credit.
  • International Returns: We accept returns from most regions. Any customs duties or international shipping fees incurred on the return are the customer’s responsibility.

💌 Still Have Questions?

We’re here to help you with your return, just like we’re here to help you find your next favorite statement Bomber Jacket or perfect Black Midi Dress!

Email: [email protected]
Mailing Address for Returns (Use only with RMA instructions):
Pretty Little Thing Shop – Returns
RMA # [Your Provided Number]
662 Deer Haven Drive
MESA, US 99343

Please allow 1-2 business days for us to respond to your email.

Thank you for shopping with us! We hope your next Bodycon Dress or Blazer Two Piece Set is the perfect fit. 💖