🛍️ Product Questions

What kind of clothing does Pretty Little Thing Shop offer?
We offer a wide range of trendy fashion items! From Acid Wash Jeans and Asymmetric Dresses to Aviator Jackets and Bodycon Dresses, we’ve got everything you need to refresh your wardrobe. Check out our menu for all categories!
Are your true to size?
Yes! We provide detailed size guides for each product to help you find your perfect fit. If you’re between sizes or unsure, we recommend sizing up for a more comfortable fit, especially for bodycon items.
How do I care for my new items?
Each product comes with care instructions on the label. Generally, we recommend washing similar colors together in cold water and avoiding high heat drying to maintain the quality and color of your garments.

🚚 Shipping & Delivery

Where do you ship to?
We ship worldwide! However, due to logistical constraints, we’re currently unable to deliver to some parts of Asia and a few remote regions. If your area is affected, this will be shown at checkout.
What shipping options do you offer?
FAST & TRACKED Standard Shipping:
• Carrier: DHL or FedEx
• Cost: Flat rate of $12.95
• Timeline: 10-15 business days after processing (1-2 days)
• Perfect for: When you need your Acid Wash Jeans or Blazer Dress faster!
BUDGET-FRIENDLY Free Shipping:
• Carrier: EMS
• Cost: FREE on orders over $50!
• Timeline: 15-25 business days after processing (1-2 days)
• Perfect for: Building a whole new look without rushing!
How long does order processing take?
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking as soon as your order ships!
Can I track my order?
Absolutely! Both shipping options include tracking. You’ll receive a tracking link in your confirmation email once your order is on its way.

💳 Payment & Account

What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted for your safety.
Is my payment information secure?
Yes! We use industry-standard encryption to protect all your payment details. We never store your full credit card information on our servers.
Do I need to create an account to shop?
No, you can check out as a guest! However, creating an account lets you track orders faster and saves your information for future shopping sprees.

📦 Returns & Exchanges

What’s your return policy?
We want you to love everything you buy! You have 15 days from the delivery date to initiate a return for a refund. Items must be unworn, with tags attached, and in original packaging.
How do I start a return?
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Visit our Returns & Exchange page to begin the process. You’ll need your order number and email address. Once we receive your return, we’ll process your refund within 5-10 business days.
Are there any items that can’t be returned?
For hygiene reasons, bras and intimate apparel can only be returned if the original packaging is unopened and seals are intact. All other items follow our standard return policy.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect. In those cases, please contact our customer service team for assistance.

Still have questions? We’re here to help! 💌

Email us at: [email protected]

We’re based at: 662 Deer Haven Drive, MESA, US 99343

We typically respond within 24-48 hours during business days.